Your questions answered

Aurelia Security is a London-focused security business providing professional, discreet and client-centred security solutions. Our approach is built around reliability, high standards of presentation, operational accountability and personalised service.

Our services include luxury hotel security, concierge and front-of-house security, residential security, corporate and office security, manned guarding, restaurant and bar door supervision, event security and weekend-only security cover. Service availability is subject to operational arrangements and client requirements.

Our primary focus is London, including Central London and the surrounding boroughs. Security assignments outside London may be considered depending on staffing, travel and operational requirements.

Yes. Our service model is designed to accommodate smaller assignments as well as larger contracts, including individual security officers, short shifts, weekend coverage and tailored guarding arrangements.

Yes. We aim to develop a site-specific security plan based on the property’s risks, operating hours, visitor activity, access requirements and client expectations.

Luxury hospitality is a key sector for Aurelia Security. Our service approach combines security awareness with professional presentation, guest privacy, discretion and the customer-service standards expected in premium hotels.

Yes. Security duties can be structured to complement reception, concierge, guest relations and hotel management, with clear responsibilities for access control, visitor assistance, incident reporting and escalation.

Yes. Residential duties may include monitoring entrances, managing authorised visitor access, conducting agreed patrols, recording incidents and liaising with property management.

Yes, where suitable personnel and arrangements are available. Front-of-house security combines a welcoming professional presence with access control, observation, incident escalation and protection of people and property.

For assignments requiring a Security Industry Authority licence, our policy is to deploy appropriately licensed personnel and verify their licence status before assignment. Clients are welcome to request confirmation of relevant licences before a contract begins.

Our process begins with a review of the premises, entry and exit points, visitor movements, operating hours, known vulnerabilities and emergency procedures. Findings inform a site-specific assignment brief and recommended controls.

Officers are expected to prioritise immediate safety, follow agreed escalation procedures, contact emergency services when required, preserve relevant information where lawful and complete accurate incident reports. Significant incidents are promptly escalated to the designated client contact.

Our standards include restricting access to client information, maintaining professional confidentiality and using secure reporting procedures. Personal information is handled in accordance with applicable UK data protection requirements and agreed contractual responsibilities.

Patrol duties can be incorporated into an assignment where appropriate. Patrol frequency, routes, checkpoints and reporting requirements are agreed with the client based on the site’s security needs.

Security officers follow the site’s approved emergency procedures, raise the alarm, summon emergency assistance and support evacuation or access arrangements within their training and responsibilities. Security staff do not replace emergency services or qualified medical professionals.

Yes. Weekend-only guarding is one of our service options, particularly for offices, residential buildings, hotels, commercial premises and properties requiring additional security outside normal weekday hours.

We aim to accommodate short-term assignments, temporary cover, special events and ongoing contracts, subject to personnel availability, site requirements and commercial agreement.

Yes. Single-officer assignments can be considered following an assessment of site risks, lone-working arrangements, duties and operational suitability.

Pricing depends on the type of premises, number of officers, hours of coverage, duties, location, licensing requirements and contract duration. We provide individually prepared quotations rather than a single rate for every assignment.

Clients may request changes to staffing or operating hours. Changes are subject to availability, risk assessment and any agreed contractual notice or pricing arrangements.

Aurelia Security was founded by Bran Senic, with the vision of establishing a security company focused on professionalism, discretion, service quality and long-term client relationships.

Bojana Knezevic is Director of Security Operations. The role includes operational coordination, personnel deployment, service standards, client communication and oversight of security assignments.

The founder’s responsibilities include setting company direction, developing client relationships, establishing professional standards, overseeing business development and supporting the company’s long-term growth.

Each contract identifies a designated operational contact and escalation route. Clients are advised of the appropriate person to contact for routine instructions, staffing matters, incidents and urgent operational concerns.